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Troubleshooting Sign-In

Recover from OTP, MFA, invitation, and session problems without unsafe bypasses.

Sign-in support should preserve the configured auth path: email OTP first, TOTP or recovery code when required, and no manual OTP issuance.

  1. Confirm you are using the same email address that received the invitation or workspace access.
  2. Request a new OTP and use the most recent code. Older codes may be expired or superseded.
  3. If MFA is required, use the current authenticator code or a saved recovery code.
  4. If the invitation is expired, ask a workspace admin to revoke or resend it rather than creating a new account.
  5. If email delivery is failing, ask an admin to check Settings > Health for email provider and OTP storage status.

Unsafe recovery paths

Support should not ask for passwords, share OTP codes, disable audit controls, or enable E2E auth bypass outside explicit local test runs.