Contacting Support
How to request help and share the details needed for triage.
Email the TARE team for product or access help. We typically respond within 24 hours; contract-specific incident terms apply only when they are included in your agreement.
Open a Ticket
Include your organization, the affected workflow, when the issue started, its impact, and a request or trace identifier when one is available. Do not email secrets or regulated data.
Email support@tareops.com →Service Status
The public support page carries the current support posture. Confirm a customer-specific escalation path from your signed agreement before relying on one during an incident.
View Support →Triage expectations
We prioritize service interruption, suspected security incidents, and data-integrity risks ahead of general product questions. The public 24-hour response expectation is not a guaranteed service-level agreement. Guaranteed response targets, coverage hours, and escalation contacts must be stated in the applicable customer contract.